Problem - Occasionally during a firmware upgrade on a Sigma Series reader, the process fails due to network drop out / USB disconnection or other issue and the reader will ping but you cannot connect via MBTB or the web browser and also the USB port ...
IDEMIA have added a new feature to their biometric reader products called Enforced security, this turns on TLS 1.2 (Transport Layer Security) by default from the factory. Enforced Security will be present in products fitted with the following ...
By default, an RK-40 / RPK-40 keypad reader sends a PIN number flagged as a PIN value to provide “Pin AND Prox” functionality, sometimes called 2 Factor Authentication. If the keypad reader is to be used in “Pin OR Prox” mode (1 Factor ...
The following bulletin describes how to upgrade the firmware on Idemia Sigma Series biometric readers using Morpho Tool Box. The reader will be inoperable during and after the firmware upgrade until a rebuild is performed on the reader. Access to ...
If the PC holding Identity Access software has failed and no external backup is available, then a reinstallation and recommission of the system will be required. A site survey may be required to ensure the system is setup as it was previously. Some ...